Accessibility Statement
PayWicket is committed to providing accessible services to all customers regardless of disability status, consistent with the Americans with Disabilities Act (ADA) and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
Our commitment
We want everyone, including people who use assistive technologies such as screen readers, screen magnifiers, voice control, and keyboard‑only navigation, to be able to learn about PayWicket, create an account, and complete a payment. We design and test against WCAG 2.1 Level AA and treat accessibility as an ongoing responsibility, not a one‑time project.
Conformance status
PayWicket's website and hosted checkout are designed to conform to WCAG 2.1 Level AA. Our pages are evaluated with automated accessibility testing on every release and reviewed manually for keyboard navigation, focus visibility, color contrast, and screen‑reader labeling.
Measures we take
- Text and interface elements meet or exceed the WCAG AA contrast ratio of 4.5:1.
- All functionality is operable by keyboard, with a visible focus indicator and a "Skip to main content" link on every page.
- Form fields have programmatic labels; errors and status changes are announced in text, not by color alone.
- Pages use semantic landmarks and heading structure, and the page language is declared for assistive technologies.
- Animation is reduced or removed when a visitor's device requests reduced motion.
- The checkout works on phones, tablets, and desktops, and supports text resizing up to 200%.
Known limitations
Card payments are completed inside a secure form provided by our licensed payment partner, and identity verification, when required, is provided by that partner's vendor. We select partners that publish their own accessibility commitments, but we do not control the code of those embedded components. If you encounter a barrier inside a card or identity step, contact us and we will help you complete your payment another way.
Feedback and assistance
If you experience any difficulty accessing PayWicket, or have suggestions for improvement, please contact us. We aim to respond within two business days and will work with you to provide the information or complete the transaction you need.
- Email: support@paywicket.com (put "Accessibility" in the subject line)
- Phone: +1 (978) 574-7641 (Wick, our assistant, can take your details and hand you to a person)
- Chat: Chat with Wick (bottom-right of every page)
Technical specifications
PayWicket relies on HTML, CSS, JavaScript, and WAI‑ARIA, and is designed to work with current versions of major browsers and assistive technologies, including VoiceOver, NVDA, JAWS, and TalkBack.